Shipping policy
Last updated: 20 October 2026
Aloha with Us is operated by PNK GROUP COMPANY LIMITED (enterprise code 0317304328), 1st Floor, Faifo Lane Commercial Centre, 2 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City, Vietnam. Every order is made to order and shipped from Vietnam.
Where we ship
We currently ship to the United States, Canada, Australia and New Zealand.
Made to order: production time
Nothing is made in advance. Every piece is made to order: after you place your order, it is printed and sewn for you, and this takes time. Please allow 3–5 business days for production before your order ships. The delivery times below start after this production time.
Shipping methods, prices and delivery times
| Method | Price | Delivery time after shipping |
|---|---|---|
| Standard | $4.99 per order. Free on orders over $99. | 12–15 business days |
| Express | $30 for the first item, plus $4.99 for each additional item | 5–10 business days |
The same prices and times apply to every country we ship to. All prices are in US dollars. Your total delivery time is the production time (3–5 business days) plus the delivery time of the method you choose.
Total from order: Standard: about 15–20 business days from order (3–5 making + 12–15 shipping). Express: about 8–15 business days.
Import duties and taxes
All import duties and taxes are paid by us for every country we ship to. You pay nothing extra when your parcel is delivered.
Tracking
When your order ships, we email you a tracking number and a link to your order status page, where you can follow the delivery. If you cannot find the email, check your spam folder or contact us.
Delays and lost parcels
If your tracking has not updated for a while or your parcel has not arrived within the estimated delivery time, email us at support@alohawithus.com with your order number and we will look into it with the carrier.
If the carrier confirms that your parcel is lost, or its tracking has not updated for 30 business days, you can choose a free reshipment or a full refund.
Address errors
Please check your shipping address carefully at checkout. If you notice a mistake, contact us with your order number: we correct the address free of charge before your order ships.
After your order has shipped, we cannot change the address. If the parcel is returned to us because of an incorrect or incomplete address entered at checkout, you pay the cost of shipping it again. A parcel delivered to the address entered at checkout counts as delivered.
Contact
Email support@alohawithus.com or call +84 898 980 467, Monday–Saturday, 9:00–18:00 Vietnam time (GMT+7). We reply within 24 hours on business days.