Refund policy

Last updated: 20 October 2026

Every Aloha with Us piece is made to order for you. If something is not right, contact us within 30 days of delivery and we will help. This policy explains what happens if we made a mistake, if you ordered the wrong size, or if you change your mind.

1. We made a mistake: defective, damaged or wrong item

  • Email support@alohawithus.com within 30 days of delivery with your order number and photos of the item and the problem.
  • You do not need to send the item back.
  • We will send you a new item at no cost to you, or give you a full refund if you prefer. We pay all shipping costs.

2. Ordering mistake: wrong size

  • If you ordered the wrong size, you can exchange the item within 30 days of delivery.
  • Email us first with your order number and the size you need, so we can confirm the exchange.
  • Send the item back to our returns address in Vietnam (below). You pay the cost of sending the item back.
  • We make and ship the replacement to you at no extra cost.
  • Items sent back for an exchange must be unworn, unwashed and in their original condition.

Change of mind

Because every piece is made to order for you, we do not offer refunds if you change your mind. You can exchange an item within 30 days of delivery under the same conditions as a size exchange above (unworn, unwashed and in original condition; you pay to send it back to Vietnam).

Refunds

Approved refunds are made to your original payment method within 5–7 business days of approval. Your bank or payment provider may need a few extra days to show the refund.

Items we cannot return or exchange

We do not currently sell personalized items. If we offer them in the future, this section will be updated before they go on sale.

How to start a return or exchange

Email support@alohawithus.com with your order number and a short description (and photos if the item is defective, damaged or wrong). We reply within 24 hours on business days. Please do not send an item back before we have confirmed your exchange, so that we can match it to your order.

Returns address

Aloha with Us Returns
Unit E2.18.09, Masteri Centre Point
Nguyen Xien Street, Long Binh Ward
Ho Chi Minh City, Vietnam

Contact

Aloha with Us is operated by PNK GROUP COMPANY LIMITED (enterprise code 0317304328), 1st Floor, Faifo Lane Commercial Centre, 2 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City, Vietnam. Email support@alohawithus.com, phone +84 898 980 467.