Privacy policy

Last updated: 20 October 2026

This Privacy Policy explains how Aloha with Us collects, uses and shares your personal information when you visit alohawithus.com, buy from us or contact us.

Who we are

The data controller is PNK GROUP COMPANY LIMITED (enterprise code 0317304328), 1st Floor, Faifo Lane Commercial Centre, 2 Phan Van Dang Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City, Vietnam, which operates Aloha with Us and makes, ships and supports every order.

Questions about your data: support@alohawithus.com.

Information we collect

  • Order information: name, shipping and billing address, email address, phone number, the products and sizes you order, and order history.
  • Payment information: payments are processed by our payment providers. We do not see or store your full card number.
  • Messages: what you send us by email, through the contact form or in a return or exchange request (including photos).
  • Marketing preferences: your email address and consent if you sign up to our emails.
  • Device and usage information: information collected automatically through cookies and similar technologies, such as IP address, browser, pages viewed and how you interact with the site.

How we use your information

  • To make, ship and deliver your order, send order and tracking emails, and handle returns, exchanges and refunds (performance of a contract).
  • To answer your questions and provide customer care (performance of a contract and our legitimate interests).
  • To prevent fraud and keep the store secure (legitimate interests).
  • To send marketing emails, only if you have agreed to receive them; you can unsubscribe at any time (consent).
  • To keep the records required by law, for example accounting and tax records (legal obligation).

Who we share it with

  • Shopify, which hosts our online store and processes order data on our behalf.
  • Payment providers (card payments, Apple Pay and Google Pay through Shopify Payments, and PayPal), to process your payment.
  • Shipping carriers, to deliver your parcel and provide tracking.
  • Authorities or advisers, where the law requires it.

We do not sell your personal information.

International transfers

Your information may be processed outside the United Kingdom, including in Vietnam (production, shipping and customer care) and in other countries where our service providers operate. Where this happens, we use appropriate safeguards required by UK data protection law.

Cookies

Our store uses cookies that are necessary for it to work (for example, to remember your cart) and cookies that help us understand how the store is used. Where required, we ask for your consent before using non-essential cookies, and you can change your choice at any time.

How long we keep it

We keep order information for as long as needed to fulfil the order and handle any return, and for as long as the law requires us to keep business records. Marketing data is kept until you unsubscribe.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal information, object to or restrict its use, ask for a copy in a portable format, and withdraw consent at any time. To make a request, email support@alohawithus.com. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or the data protection authority in your country.

Changes

We may update this policy. The date at the top shows when it was last changed.